Careers

Lead the Digital Member Experience

Behind every great digital member experience is a leader who knows how to bring people, performance, and technology together. As our eBranch Manager, you will lead the team and daily operations responsible for delivering full-service banking through the contact center and digital channels—strengthening service, sales, employee capability, and the way members connect with Dutch Point Credit Union.

Why This Role Matters

The eBranch plays an important role in making banking personal, accessible, and easy for our members. This position has the opportunity to shape that experience while building a capable, engaged, and accountable team prepared to meet evolving member needs.

What You’ll Lead

• Oversee daily eBranch operations across phone, ITM, email, chat, text, online banking, and mobile banking channels.
• Coach, develop, and empower employees to achieve service, sales, and operational performance goals.
• Drive consumer loan originations and help the team identify member needs and recommend appropriate financial solutions.
• Establish and oversee quality assurance practices, including interaction monitoring, scorecards, calibration, coaching follow-up, and trend reporting.
• Guide the resolution and documentation of complex member issues, complaints, suspected fraud, privacy concerns, and service disruptions.
• Optimize workflows, processes, technology, and contact-center dashboards to strengthen efficiency and the member and employee experience.
• Forecast contact center volume and staffing needs and maintain appropriate coverage during peak periods, planned absences, evenings, weekends, and service disruptions.
• Use service levels, abandonment rates, handle time, quality scores, loan results, digital adoption, and member satisfaction data to improve performance.
• Collaborate across the credit union to solve problems, remove barriers, and improve results while reinforcing compliance, confidentiality, and risk controls.

What Success Looks Like

Success means members receive responsive, accurate, and personalized service across every eBranch channel. Employees understand what is expected, receive meaningful coaching, and continue building their capabilities. Sales, service, digital adoption, productivity, member satisfaction, and compliance expectations are actively managed and used to improve performance.

Who Thrives Here

You may be a strong fit if you:

• Enjoy being a visible, hands-on leader who stays connected to the daily work.
• Believe developing employees and providing clear feedback are essential leadership responsibilities.
• Can balance member advocacy with sales, operational, compliance, and performance expectations.
• Use data, technology, and sound judgment to make decisions and improve results.
• Remain composed when priorities compete, or situations become complex.
• Look for better ways to serve members rather than simply maintaining existing processes.

Must-Have Qualifications

• A minimum of three to five years of contact center management experience within a retail banking or financial services environment.
• Knowledge of workforce management practices and contact center reporting tools.
• Proven experience leading, coaching, and developing employees.
• Strong communication, relationship-building, problem-solving, and decision-making skills.
• Ability to manage competing priorities while overseeing people, service, sales, operations, compliance, and risk.
• Ability to use technology, reporting tools, and performance data to make informed decisions and improve results.

Preferred Qualifications

• Experience managing digital banking, virtual-branch, or multichannel service operations.
• Knowledge of online and mobile banking, ITM technology, and remote member-support channels.
• Leadership experience within a credit union or financial institution, with knowledge of financial products, regulations, and operational controls.
• Experience improving workflows, implementing technology, or leading cross-functional operational change.
• Bachelor’s degree or an equivalent combination of education and relevant experience.

The Opportunity

This is a broad, active leadership position. On any given day, you may coach an employee, review team performance, resolve a complex member situation, adjust staffing coverage, and improve an operational process.

For the right leader, that variety creates the opportunity to make a meaningful difference for members, employees, and the future of Dutch Point’s retail sales and service experience.

Work Location: Dutch Point Credit Union Corporate Headquarters, 195 Silas Deane Highway, Wethersfield, CT.

Employment Type: Full-time.

Salary Range: $70,000 - $90,000

Work Environment / Travel: This is a hands-on leadership position supporting daily eBranch operations and team performance. The schedule may include evenings and weekends based on digital service hours, and travel may be required for business responsibilities, community events, and professional development.

Dutch Point Credit Union is an equal opportunity employer.

Please apply today! Submit your résumé to: [email protected].

Be the Trusted Guide Members Count On

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Member Experience Consultant II, you will provide comprehensive in-person branch service, handle transactions and account needs, recommend appropriate financial solutions, and support consumer loan origination while contributing to branch sales and operational goals.

Why This Role Matters

Members visit our branches for everything from everyday transactions to significant financial decisions. You’ll build relationships by understanding each member’s needs, providing straightforward guidance, addressing questions and concerns, and connecting them with products and services that support their financial goals.

What You’ll Own

• Provide friendly, efficient, and accurate in-person service while welcoming members, managing lobby flow, and maintaining a professional branch environment.
• Process deposits, withdrawals, loan payments, account inquiries, and other daily transactions with precision and attention to detail.
• Open and close accounts, complete service requests, and ensure required documentation is accurate and complete.
• Understand member needs and recommend appropriate financial products and services that support their goals while contributing to branch sales and referral expectations.
• Promote and educate members about digital services and help them use available banking tools confidently.
•  After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans. Explain available options, support members throughout the application process, and collect required documentation.
• Address and resolve member questions and issues with thorough, accurate information and sound judgment, and actively seek member referrals to support membership growth.
• Support branch operations and team goals by staying current on products, policies, procedures, and technology; completing opening and closing duties as assigned; and following regulatory, BSA, OFAC, security, and operational requirements.

What Success Looks Like

Members receive friendly, accurate service and practical solutions across transactions, account needs, digital banking, and consumer lending. You consistently identify opportunities to deepen member relationships, support branch growth goals, minimize errors and compliance issues, and contribute to a positive, productive branch environment.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication.
•  Thrive in a fast-paced branch environment while providing account assistance, processing transactions, solving problems, and building member relationships.
• Listen for member needs and confidently recommend products and services that align with their financial goals.
• Take ownership of questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and stay committed to continuous learning and skill development.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications and banking software.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination and closing experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience delivering branch-based service that includes account opening and servicing, sales or referrals, digital-service education, and operational responsibilities.

The Opportunity

This position is designed for a financial services professional who is ready to independently support a broad range of members' needs in the branch. You will combine everyday service, relationship-building, account support, product recommendations, and the development of consumer-lending expertise to strengthen membership and contribute to branch success.

Work Location: Middletown, Connecticut Branch.

Work Arrangement: Onsite, branch-based position.

Employment Type: Full-time position; schedule may include evenings and weekends based on branch hours.

Salary Range: $22.00 - $27.00 per hour

Work Environment / Travel: This position requires regular in-person member interaction, use of digital channels, and branch opening and closing responsibilities. The employee may be designated as a key holder and, when designated, must complete all required security and operational procedures. Any travel between credit union locations will be communicated as needed.

Dutch Point Credit Union is an equal opportunity employer.

Submit your résumé to: [email protected].

Be the Trusted Guide Members Count On

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Flex Member Experience Consultant II, you will provide comprehensive in-person service across multiple branches in the Greater Hartford area based on staffing and business needs. You will handle transactions and account needs, recommend appropriate financial solutions, and support consumer loan origination while contributing to the sales, service, and operational goals of each branch you support.

Why This Role Matters

Members visit our branches for everything from everyday transactions to significant financial decisions. You’ll build relationships by understanding each member’s needs, providing straightforward guidance, addressing questions and concerns, and connecting them with products and services that support their financial goals.

What You’ll Own

• Provide friendly, efficient, and accurate in-person service while welcoming members, managing lobby flow, and maintaining a professional branch environment.
• Process deposits, withdrawals, loan payments, account inquiries, and other daily transactions with precision and attention to detail.
• Open and close accounts, complete service requests, and ensure required documentation is accurate and complete.
• Understand member needs and recommend appropriate financial products and services that support their goals while contributing to branch sales and referral expectations.
• Promote and educate members about digital services and help them use available banking tools confidently.
• After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans. Explain available options, support members throughout the application process, and collect required documentation.
• Address and resolve member questions and issues with thorough, accurate information and sound judgment, and actively seek member referrals to support membership growth.
• Support branch operations and team goals by staying current on products, policies, procedures, and technology; completing opening and closing duties as assigned; and following regulatory, BSA, OFAC, security, and operational requirements.

What Success Looks Like

Members receive consistent, friendly, and accurate service regardless of the branch you support. You adapt quickly to different teams, member needs, and branch workflows, providing practical solutions across transactions, account services, digital banking, and consumer lending. You identify opportunities to deepen member relationships, support branch growth goals, minimize errors and compliance issues, and contribute positively wherever coverage is needed.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication.
•  Thrive in a fast-paced branch environment while providing account assistance, processing transactions, solving problems, and building member relationships.
•  Listen for members' needs and confidently recommend products and services that align with their financial goals..
• Take ownership of questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and stay committed to continuous learning and skill development.
• Be dependable, flexible, and comfortable transitioning among multiple branches, teams, and operating environments.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications and banking software.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination and closing experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience delivering branch-based service that includes account opening and servicing, sales or referrals, digital-service education, and operational responsibilities.

The Opportunity

This flex position is designed for a financial-services professional who is ready to support a broad range of members' needs independently at multiple branches. You will provide reliable coverage where needed, quickly integrate with different branch teams, and combine everyday service, relationship-building, account support, product recommendations, and developing consumer-lending expertise to strengthen member relationships and contribute to success across the Greater Hartford branch network.

Work Location: Flex role serving multiple Dutch Point Credit Union branches throughout the Greater Hartford area. Branch assignments will vary based on staffing and business needs.

Work Arrangement: Onsite, branch-based flex position requiring the ability to report to different assigned branch locations.

Employment Type: Full-time position; schedule may include evenings and weekends based on branch hours.

Salary Range: $24.00 - $28.00 per hour

Work Environment / Travel: This position requires regular travel among assigned credit union branches in the Greater Hartford area, reliable transportation, and flexibility to adjust locations based on staffing and business needs. The role includes frequent in-person member interaction, use of digital channels, and branch opening and closing responsibilities. The employee may be designated as a key holder and, when designated, must complete all required security and operational procedures. Branch assignments and schedule changes will be communicated as business needs arise.

Dutch Point Credit Union is an equal opportunity employer.

Submit your résumé to: [email protected].

Keep the Details Moving. Keep the Member Experience Strong.

A smooth lending experience depends on what happens between application and underwriting: complete documentation, accurate information, clear communication, and consistent follow-through. As our Processing Specialist, Lending Experience, you will help move personal, auto, and credit card loans through the origination process while supporting members, loan officers, underwriters, and internal lending partners.

Why This Role Matters

Processing is where the details come together. This role reduces avoidable delays, errors, and rework by ensuring loan files are complete, system information is accurate, outstanding requirements are followed through, and borrowers and internal partners know what comes next. The role also supports Lending Experience growth by identifying member needs, recommending appropriate solutions, and contributing to established cross-sell, loan-origination, and net-loan-growth expectations.

What You'll Own

• Process personal, auto, and credit card loan applications by gathering and verifying borrower information, income documentation, and other required paperwork.
• Review loan applications and supporting documentation for accuracy, completeness, underwriting requirements, regulatory requirements, and internal policy adherence.
• Enter, maintain, and update loan information accurately in the loan origination system, complete required fields, and ensure documentation is properly organized and indexed.
• Prepare loan files for underwriting review by confirming required documentation is complete, current, and accessible.
• Communicate with borrowers, loan officers, underwriters, and internal partners to request documentation, provide loan-status updates, address routine questions, and coordinate next steps.
• Follow up on missing information and outstanding documentation, manage assigned processing timelines and deadlines, and escalate non-routine or higher-risk issues appropriately.
• Identify member needs and appropriate cross-sell opportunities, recommend and, where authorized, sell relevant credit union and ancillary products within assigned authority.
• Contribute to department loan-origination and net-loan-growth goals through timely processing, product awareness, member-focused conversations, and consistent follow-through.
• Apply lending procedures, confidentiality expectations, internal controls, regulatory requirements, and applicable BSA/AML and OFAC requirements consistently in daily work.
• Participate in training and ongoing development, apply updated guidance to daily work, and identify or raise practical opportunities to improve timeliness, accuracy, file readiness, or reduce rework.

What Success Looks Like

Success means assigned loan files are complete, accurate, organized, and ready for underwriting; loan-origination system information is reliable; outstanding documentation is followed through; and borrowers and internal partners receive timely, professional communication. Processing issues are identified early and escalated appropriately, avoidable errors and rework are minimized, and established cross-sell and lending-growth expectations are supported while maintaining accuracy, compliance, and member fit.

Who Thrives Here

You may be a strong fit if you:

• Notice the details others may miss and take pride in accurate, complete work.
• Stay organized, manage routine priorities effectively, and follow through on deadlines and commitments.
• Communicate clearly and professionally with members, teammates, and internal partners.
• Use sound judgment to resolve routine issues and know when additional guidance or escalation is appropriate.
• Are comfortable learning lending procedures, systems, regulatory requirements, and new ways of working.
• Can balance member service, quality, compliance, productivity, and growth expectations without losing sight of the member's needs.

Must-Have Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills with the ability to accurately review and process documentation.
• Strong communication and interpersonal skills with the ability to collaborate effectively with borrowers, colleagues, and internal stakeholders.
• Ability to work effectively in a team environment, follow guidance, manage routine workload, adapt to changing priorities, and escalate issues appropriately.
• Commitment to confidentiality, integrity, professionalism, accuracy, and member-focused service.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Ability to learn and effectively use loan-origination and document-management systems required for the position.

Preferred Qualifications

• Previous experience in banking, lending, or financial services.
• Notary and NMLS credentials.

The Opportunity

This is a foundational Lending Experience role for someone who enjoys detailed work, clear follow-through, and helping loans move forward. On any given day, you may review documentation, update a loan file, contact a borrower about an outstanding item, coordinate with an underwriter, identify an appropriate product opportunity, or work through a processing issue with a senior team member. For the right person, that variety offers an opportunity to build deeper lending expertise while making a visible contribution to the member experience and department results.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Employment Type: Full-time

Salary Range: $25.00 - $30.00 per hour 

Work Environment / Schedule: Centralized Lending Experience processing in a standard office environment.

Dutch Point Credit Union is an equal opportunity employer.