Careers

Lead the Digital Member Experience

Behind every great digital member experience is a leader who knows how to bring people, performance, and technology together. As our eBranch Manager, you will lead the team and daily operations responsible for delivering full-service banking through the contact center and digital channels—strengthening service, sales, employee capability, and the way members connect with Dutch Point Credit Union.

Why This Role Matters

The eBranch plays an important role in making banking personal, accessible, and easy for our members. This position has the opportunity to shape that experience while building a capable, engaged, and accountable team prepared to meet evolving member needs.

What You’ll Lead

• Oversee daily eBranch operations across phone, ITM, email, chat, text, online banking, and mobile banking channels.
• Coach, develop, and empower employees to achieve service, sales, and operational performance goals.
• Drive consumer loan originations and help the team identify member needs and recommend appropriate financial solutions.
• Establish and oversee quality assurance practices, including interaction monitoring, scorecards, calibration, coaching follow-up, and trend reporting.
• Guide the resolution and documentation of complex member issues, complaints, suspected fraud, privacy concerns, and service disruptions.
• Optimize workflows, processes, technology, and contact-center dashboards to strengthen efficiency and the member and employee experience.
• Forecast contact center volume and staffing needs and maintain appropriate coverage during peak periods, planned absences, evenings, weekends, and service disruptions.
• Use service levels, abandonment rates, handle time, quality scores, loan results, digital adoption, and member satisfaction data to improve performance.
• Collaborate across the credit union to solve problems, remove barriers, and improve results while reinforcing compliance, confidentiality, and risk controls.

What Success Looks Like

Success means members receive responsive, accurate, and personalized service across every eBranch channel. Employees understand what is expected, receive meaningful coaching, and continue building their capabilities. Sales, service, digital adoption, productivity, member satisfaction, and compliance expectations are actively managed and used to improve performance.

Who Thrives Here

You may be a strong fit if you:

• Enjoy being a visible, hands-on leader who stays connected to the daily work.
• Believe developing employees and providing clear feedback are essential leadership responsibilities.
• Can balance member advocacy with sales, operational, compliance, and performance expectations.
• Use data, technology, and sound judgment to make decisions and improve results.
• Remain composed when priorities compete, or situations become complex.
• Look for better ways to serve members rather than simply maintaining existing processes.

Must-Have Qualifications

• A minimum of three to five years of contact center management experience within a retail banking or financial services environment.
• Knowledge of workforce management practices and contact center reporting tools.
• Proven experience leading, coaching, and developing employees.
• Strong communication, relationship-building, problem-solving, and decision-making skills.
• Ability to manage competing priorities while overseeing people, service, sales, operations, compliance, and risk.
• Ability to use technology, reporting tools, and performance data to make informed decisions and improve results.

Preferred Qualifications

• Experience managing digital banking, virtual-branch, or multichannel service operations.
• Knowledge of online and mobile banking, ITM technology, and remote member-support channels.
• Leadership experience within a credit union or financial institution, with knowledge of financial products, regulations, and operational controls.
• Experience improving workflows, implementing technology, or leading cross-functional operational change.
• Bachelor’s degree or an equivalent combination of education and relevant experience.

The Opportunity

This is a broad, active leadership position. On any given day, you may coach an employee, review team performance, resolve a complex member situation, adjust staffing coverage, and improve an operational process.

For the right leader, that variety creates the opportunity to make a meaningful difference for members, employees, and the future of Dutch Point’s retail sales and service experience.

Work Location: Dutch Point Credit Union Corporate Headquarters, 195 Silas Deane Highway, Wethersfield, CT.

Employment Type: Full-time.

Salary Range: $70,000 - $90,000

Work Environment / Travel: This is a hands-on leadership position supporting daily eBranch operations and team performance. The schedule may include evenings and weekends based on digital service hours, and travel may be required for business responsibilities, community events, and professional development.

Dutch Point Credit Union is an equal opportunity employer.

Please apply today! Submit your résumé to: [email protected].

Be the Trusted Guide Members Count On

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Member Experience Consultant II, you will provide comprehensive in-person branch service, handle transactions and account needs, recommend appropriate financial solutions, and support consumer loan origination while contributing to branch sales and operational goals.

Why This Role Matters

Members visit our branches for everything from everyday transactions to significant financial decisions. You’ll build relationships by understanding each member’s needs, providing straightforward guidance, addressing questions and concerns, and connecting them with products and services that support their financial goals.

What You’ll Own

• Provide friendly, efficient, and accurate in-person service while welcoming members, managing lobby flow, and maintaining a professional branch environment.
• Process deposits, withdrawals, loan payments, account inquiries, and other daily transactions with precision and attention to detail.
• Open and close accounts, complete service requests, and ensure required documentation is accurate and complete.
• Understand member needs and recommend appropriate financial products and services that support their goals while contributing to branch sales and referral expectations.
• Promote and educate members about digital services and help them use available banking tools confidently.
•  After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans. Explain available options, support members throughout the application process, and collect required documentation.
• Address and resolve member questions and issues with thorough, accurate information and sound judgment, and actively seek member referrals to support membership growth.
• Support branch operations and team goals by staying current on products, policies, procedures, and technology; completing opening and closing duties as assigned; and following regulatory, BSA, OFAC, security, and operational requirements.

What Success Looks Like

Members receive friendly, accurate service and practical solutions across transactions, account needs, digital banking, and consumer lending. You consistently identify opportunities to deepen member relationships, support branch growth goals, minimize errors and compliance issues, and contribute to a positive, productive branch environment.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication.
•  Thrive in a fast-paced branch environment while providing account assistance, processing transactions, solving problems, and building member relationships.
• Listen for member needs and confidently recommend products and services that align with their financial goals.
• Take ownership of questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and stay committed to continuous learning and skill development.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications and banking software.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination and closing experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience delivering branch-based service that includes account opening and servicing, sales or referrals, digital-service education, and operational responsibilities.

The Opportunity

This position is designed for a financial services professional who is ready to independently support a broad range of members' needs in the branch. You will combine everyday service, relationship-building, account support, product recommendations, and the development of consumer-lending expertise to strengthen membership and contribute to branch success.

Work Location: Middletown, Connecticut Branch.

Work Arrangement: Onsite, branch-based position.

Employment Type: Full-time position; schedule may include evenings and weekends based on branch hours.

Salary Range: $22.00 - $27.00 per hour

Work Environment / Travel: This position requires regular in-person member interaction, use of digital channels, and branch opening and closing responsibilities. The employee may be designated as a key holder and, when designated, must complete all required security and operational procedures. Any travel between credit union locations will be communicated as needed.

Dutch Point Credit Union is an equal opportunity employer.

Submit your résumé to: [email protected].

Be the Trusted Guide Members Count On

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Flex Member Experience Consultant II, you will provide comprehensive in-person service across multiple branches in the Greater Hartford area based on staffing and business needs. You will handle transactions and account needs, recommend appropriate financial solutions, and support consumer loan origination while contributing to the sales, service, and operational goals of each branch you support.

Why This Role Matters

Members visit our branches for everything from everyday transactions to significant financial decisions. You’ll build relationships by understanding each member’s needs, providing straightforward guidance, addressing questions and concerns, and connecting them with products and services that support their financial goals.

What You’ll Own

• Provide friendly, efficient, and accurate in-person service while welcoming members, managing lobby flow, and maintaining a professional branch environment.
• Process deposits, withdrawals, loan payments, account inquiries, and other daily transactions with precision and attention to detail.
• Open and close accounts, complete service requests, and ensure required documentation is accurate and complete.
• Understand member needs and recommend appropriate financial products and services that support their goals while contributing to branch sales and referral expectations.
• Promote and educate members about digital services and help them use available banking tools confidently.
• After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans. Explain available options, support members throughout the application process, and collect required documentation.
• Address and resolve member questions and issues with thorough, accurate information and sound judgment, and actively seek member referrals to support membership growth.
• Support branch operations and team goals by staying current on products, policies, procedures, and technology; completing opening and closing duties as assigned; and following regulatory, BSA, OFAC, security, and operational requirements.

What Success Looks Like

Members receive consistent, friendly, and accurate service regardless of the branch you support. You adapt quickly to different teams, member needs, and branch workflows, providing practical solutions across transactions, account services, digital banking, and consumer lending. You identify opportunities to deepen member relationships, support branch growth goals, minimize errors and compliance issues, and contribute positively wherever coverage is needed.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication.
•  Thrive in a fast-paced branch environment while providing account assistance, processing transactions, solving problems, and building member relationships.
•  Listen for members' needs and confidently recommend products and services that align with their financial goals..
• Take ownership of questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and stay committed to continuous learning and skill development.
• Be dependable, flexible, and comfortable transitioning among multiple branches, teams, and operating environments.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications and banking software.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination and closing experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience delivering branch-based service that includes account opening and servicing, sales or referrals, digital-service education, and operational responsibilities.

The Opportunity

This flex position is designed for a financial-services professional who is ready to support a broad range of members' needs independently at multiple branches. You will provide reliable coverage where needed, quickly integrate with different branch teams, and combine everyday service, relationship-building, account support, product recommendations, and developing consumer-lending expertise to strengthen member relationships and contribute to success across the Greater Hartford branch network.

Work Location: Flex role serving multiple Dutch Point Credit Union branches throughout the Greater Hartford area. Branch assignments will vary based on staffing and business needs.

Work Arrangement: Onsite, branch-based flex position requiring the ability to report to different assigned branch locations.

Employment Type: Full-time position; schedule may include evenings and weekends based on branch hours.

Salary Range: $24.00 - $28.00 per hour

Work Environment / Travel: This position requires regular travel among assigned credit union branches in the Greater Hartford area, reliable transportation, and flexibility to adjust locations based on staffing and business needs. The role includes frequent in-person member interaction, use of digital channels, and branch opening and closing responsibilities. The employee may be designated as a key holder and, when designated, must complete all required security and operational procedures. Branch assignments and schedule changes will be communicated as business needs arise.

Dutch Point Credit Union is an equal opportunity employer.

Submit your résumé to: [email protected].

Be the Trusted Guide Members Count On—Wherever They Bank

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As an eBranch Member Experience Consultant II, you’ll deliver exceptional service through the contact center and digital channels, including ITMs, email, and text messaging. You’ll process transactions, support account requests, recommend appropriate financial solutions, and develop proficiency in consumer loan origination.

Why This Role Matters

Members turn to the eBranch for everyday transactions, account support, and important financial decisions. You’ll build relationships by understanding each member’s needs, providing straightforward guidance, addressing questions and concerns, and connecting them with products and services that support their financial goals without requiring an in-person branch visit.

What You’ll Own

• Provide friendly, efficient, and accurate service through the contact center, including phone, ITM, email, and text messaging, while maintaining a professional and welcoming member experience.
• Process contact center and ITM virtual teller transactions, including account inquiries, fund transfers, payments, deposits, withdrawals, and loan payments, with precision and attention to detail.
• Educate members about financial products and services, explain features and benefits, identify needs, and confidently recommend solutions that support their financial goals.
• After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans. Explain available options and support members throughout the application process.
• Address and resolve member questions and issues by providing thorough, accurate information and practical solutions that enhance the member experience.
• Promote credit union products and services, identify opportunities to deepen member relationships, contribute to eBranch sales goals, and actively seek referrals that support membership growth.
• Follow all policies, procedures, regulatory requirements, BSA and OFAC requirements, and security standards to maintain compliance and operational integrity.
• Stay current on contact center systems, digital and ITM technology, financial products, services, policies, procedures, and industry developments; participate in team meetings and training and support a positive eBranch environment.

What Success Looks Like

Members receive friendly, accurate, and timely service across phone, ITM, email, and text interactions. You process transactions and requests with minimal errors, resolve concerns effectively, identify opportunities to meet members’ financial needs, contribute to eBranch sales and referral goals, maintain compliance, and support a positive and productive team environment.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication across contact center and digital channels.
• Thrive in a fast-paced environment while managing phone, ITM, email, and text interactions accurately and efficiently.
• Listen for member needs and confidently recommend products and services that align with their financial goals.
• Take ownership of member questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and remain committed to continuous learning, including the development of consumer loan origination skills.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience in a contact center environment required.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications, banking software, contact center systems, digital and ITM technology.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience providing service through multiple contact center and digital channels, including phone, ITM, email, or text messaging.

The Opportunity

This position is designed for a financial services professional who is ready to support a broad range of members independently through the eBranch. You will combine transaction processing, account support, relationship-building, product recommendations, issue resolution, and the development of consumer-lending expertise to strengthen membership and contribute to eBranch success.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Work Arrangement: Onsite, contact center-based position.

Employment Type: Full-time position; schedule may include evenings and weekends based on contact center hours.

Salary Range: $22.00 - $27.00 per hour

Work Environment: This position operates in a standard office and contact center environment, assisting members via phone, ITM, email, and text messaging. The role requires regular use of banking software, contact center systems, and ITM technology.

Dutch Point Credit Union is an equal opportunity employer.

Please apply today! Submit your résumé to: [email protected].