Careers

The Opportunity

Put your Symitar expertise to work where reliability, independent judgment, and shared knowledge matter. Dutch Point Credit Union is seeking a Senior Core Solutions Analyst to solve complex production issues, keep critical processing dependable, and improve everyday operations. You’ll partner with the VP of Core Solutions in a senior, hands-on role with no direct reports—progressively taking ownership of designated critical functions as you build Dutch Point-specific knowledge and demonstrate readiness.

Why This Role Matters Now

Strong core operations combine reliable systems with knowledge others can put into practice. Your work will strengthen continuity through clear runbooks, effective knowledge transfer, and tested backup coverage—while keeping routine support responsive and reducing recurring issues.

What You'll Lead

• Administer, configure, and troubleshoot Jack Henry Symitar (Episys) and connected applications, including rates, parameters, reports, and controlled production changes.
• Independently maintain assigned processing, batch jobs, file transfers, interfaces, and scheduled jobs.
• Resolve complex production incidents and routine helpdesk requests; prioritize by impact and coordinate Jack Henry/vendor escalations.
• Review, coordinate, test, and validate PowerOn programs, scripts, and vendor-developed enhancements, with documented approvals and post-release checks.
• Document runbooks and dependencies, cross-train, verify independent backup execution, and participate in continuity and recovery activities.
• Translate business needs into configuration, workflow, reporting, and automation improvements that reduce manual work, errors, and repeat requests.
• Coordinate core-connected device and access support with IT and local staff, who perform physical on-site tasks.
• Protect confidential information, follow security and change controls, support audits, complete annual BSA training, and abide by the credit union’s BSA and OFAC-related policies and procedures.

First-Year Priorities

• Partner with the VP to map critical functions, processing dependencies, and coverage priorities.
• Learn Dutch Point-specific operations and progressively demonstrate independent execution of designated functions.
• Strengthen runbooks and cross-training so backup coverage is proven, not assumed.
• Use ticket trends and root-cause findings to reduce repeat issues and improve service reliability.
• Deliver well-tested changes with clear documentation and evidence of practical workflow improvements.

Who Thrives in This Role

You enjoy both untangling a difficult production issue and helping a colleague with an everyday request. You take ownership, communicate clearly with technical and nontechnical partners, and balance urgency with sound controls. You document what you learn and make sure others can use that knowledge.

What You'll Bring

• Independent troubleshooting and sound judgment in a live production environment.
• Strong test planning, execution, documentation, and validation of system and vendor changes.
• Practical experience documenting procedures, transferring knowledge, and building dependable coverage.
• Clear communication, cross-functional collaboration, and consistent follow-through.
• The ability to prioritize routine support, critical processing, and projects without losing accuracy.
• Working proficiency with Microsoft Office and reporting tools; commitment to confidentiality and continuous learning.

Qualifications

• Education: Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education and experience.
• Required: Substantial hands-on experience administering and supporting Symitar in a production financial-institution environment.
• Required: Experience with configuration, critical processing, batch jobs, reporting, interfaces, file transfers, production controls, documentation, and knowledge transfer.
• Strongly Desired: PowerOn programming/scripting, SymFormPDF/PowerFrame mapping, SQL/database fundamentals, automation, and MeridianLink/core integrations.
• Preferred: Data extraction/Power BI, advanced Excel, credit union operations, and release management or third-party developer coordination. You do not need every preferred capability to be considered.

What You Can Expect

• A role with meaningful impact across the organization
• Opportunities to improve systems and help shape smarter processes
• A collaborative, practical team environment
• Full benefits including Health, Dental, Vision, EAP, 401(k) with match, PTO, and more
• Free parking and flexibility based on business needs

Work Environment

Wethersfield, Connecticut (hybrid), or remote within the United States, subject to approval, secure access, and employment arrangements. Eastern Time availability, occasional extended hours, and periodic Connecticut travel are required. IT and local staff support physical on-site tasks.

Salary Range: $85,000 - $125,000 annually

About Dutch Point Credit Union

Dutch Point Credit Union is committed to serving members with care, clarity, and trusted guidance while creating a strong, values-based workplace for employees. This role supports that commitment by keeping core systems reliable, improving how our teams work, and strengthening continuity behind the member experience.

Dutch Point Credit Union is an equal opportunity employer.

Please apply today! Submit your résumé to: [email protected].

The Opportunity

Dutch Point Credit Union is creating a Service Supervisor role within Lending Experience to lead the day-to-day Service function across telephone and digital response channels. This working supervisor will help employees manage incoming member and branch needs, coordinate work across multiple queues, support escalations, and ensure requests are routed and resolved with clarity, accuracy, and consistent follow-through.

Why This Role Matters Now

Service demand reaches Lending Experience through multiple entry points—including secure messages, email, branch requests, transferred calls, direct incoming calls, and Processing calls that require triage. This role creates clear frontline ownership for coordinating that work while strengthening employee capability, service consistency, response discipline, and the member experience.

What You’ll Lead

• Day-to-day Service workflow across secure messages, emails, branch phone/email requests, transferred calls, and direct incoming calls.
• Processing-call triage, including appropriate prioritization, routing, escalation, and follow-through based on validated operating expectations.
• Service staff performance through clear expectations, coaching, feedback, accountability, training, and development.
• Queue and workload management, including daily prioritization, work allocation, service coverage, and response expectations.
• Escalated member and internal-partner requests that require additional judgment, research, coordination, or ownership.
• Quality, documentation, compliance, authentication, confidentiality, and risk-control expectations across Service work.
• Cross-functional coordination with Processing, Servicing, branches, Digital, Accounting, Loss Mitigation, and other Lending Experience partners.
• Service improvement through monitoring of volumes, response times, quality, workflow friction, and recurring member or partner needs.

First-Year Priorities

• Establish clear daily workflow, ownership, routing, and escalation routines across the Service function’s incoming channels.
• Clarify and implement the Processing-call triage process, including decision authority, routing rules, and follow-through expectations.
• Create consistent service and quality expectations for Service staff and reinforce them through coaching, feedback, and performance accountability.
• Strengthen staffing coverage and cross-training so service levels can be maintained across changing volumes and priorities.
• Improve visibility into service demand, response times, backlog, quality, and recurring issues so the team can make practical improvements.
• Strengthen handoffs and coordination across Service, Processing, Servicing, branches, and other Lending Experience partners.

Who Thrives in This Role

The successful candidate is a hands-on people leader who enjoys bringing structure to a fast-moving service environment. This person can balance member needs, employee support, competing queues, quality, and operational requirements while staying calm, clear, and accountable. They are comfortable coaching in the flow of work, making sound routing and escalation decisions, and partnering across teams to move issues to resolution.

What You’ll Bring

• Strong frontline leadership with the ability to set expectations, coach employees, provide feedback, and reinforce accountability.
• Experience managing competing service demands, prioritizing work, and maintaining effective coverage across multiple channels.
• Clear verbal and written communication and the ability to make lending or servicing information understandable for members and internal partners.
• Sound judgment, problem solving, accuracy, confidentiality, and follow-through in a regulated financial-services environment.
• Working knowledge of consumer lending and servicing processes sufficient to triage requests and coordinate the right resources.
• Comfort using service, quality, volume, and workflow information to guide daily decisions, coaching, and improvement.

Qualifications

• High school diploma or equivalent required; associate’s degree in business, finance, or a related field preferred.
• Relevant experience in member service, lending, loan servicing, contact center/service-center operations, or a comparable financial institution environment.
• Supervisory, team-lead, coaching, or people-leadership experience appropriate to a frontline supervisor role; exact minimum experience to be validated.
• Credit union or financial institution experience preferred.
• Experience with digital banking platforms, secure messaging, contact-center/service tools, and lending or servicing systems preferred.

Work Environment

This is a full-time, in person, Lending Experience position supporting a multi-channel Service function. The role primarily uses telephone, computer, digital banking, secure messaging, email, lending/servicing, and reporting tools. Schedule flexibility may be required based on service hours, staffing needs, training, or business priorities.

About Dutch Point Credit Union

Dutch Point Credit Union is committed to serving members with care, clarity, and trusted guidance while creating a strong, values-based workplace for employees. This role will help strengthen the leadership, coordination, and service discipline needed to give members and internal partners a responsive, consistent Lending Experience.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Employment Type: Full-time

Salary Range: $31.00 - $37.00 per hour

Work Environment / Schedule: Centralized Lending Experience servicing in a standard office environment.

Dutch Point Credit Union is an equal opportunity employer.

Keep the Details Moving. Keep the Member Experience Strong.

A smooth lending experience depends on what happens between application and underwriting: complete documentation, accurate information, clear communication, and consistent follow-through. As our Processing Specialist, Lending Experience, you will help move personal, auto, and credit card loans through the origination process while supporting members, loan officers, underwriters, and internal lending partners.

Why This Role Matters

Processing is where the details come together. This role reduces avoidable delays, errors, and rework by ensuring loan files are complete, system information is accurate, outstanding requirements are followed through, and borrowers and internal partners know what comes next. The role also supports Lending Experience growth by identifying member needs, recommending appropriate solutions, and contributing to established cross-sell, loan-origination, and net-loan-growth expectations.

What You'll Own

• Process personal, auto, and credit card loan applications by gathering and verifying borrower information, income documentation, and other required paperwork.
• Review loan applications and supporting documentation for accuracy, completeness, underwriting requirements, regulatory requirements, and internal policy adherence.
• Enter, maintain, and update loan information accurately in the loan origination system, complete required fields, and ensure documentation is properly organized and indexed.
• Prepare loan files for underwriting review by confirming required documentation is complete, current, and accessible.
• Communicate with borrowers, loan officers, underwriters, and internal partners to request documentation, provide loan-status updates, address routine questions, and coordinate next steps.
• Follow up on missing information and outstanding documentation, manage assigned processing timelines and deadlines, and escalate non-routine or higher-risk issues appropriately.
• Identify member needs and appropriate cross-sell opportunities, recommend and, where authorized, sell relevant credit union and ancillary products within assigned authority.
• Contribute to department loan-origination and net-loan-growth goals through timely processing, product awareness, member-focused conversations, and consistent follow-through.
• Apply lending procedures, confidentiality expectations, internal controls, regulatory requirements, and applicable BSA/AML and OFAC requirements consistently in daily work.
• Participate in training and ongoing development, apply updated guidance to daily work, and identify or raise practical opportunities to improve timeliness, accuracy, file readiness, or reduce rework.

What Success Looks Like

Success means assigned loan files are complete, accurate, organized, and ready for underwriting; loan-origination system information is reliable; outstanding documentation is followed through; and borrowers and internal partners receive timely, professional communication. Processing issues are identified early and escalated appropriately, avoidable errors and rework are minimized, and established cross-sell and lending-growth expectations are supported while maintaining accuracy, compliance, and member fit.

Who Thrives Here

You may be a strong fit if you:

• Notice the details others may miss and take pride in accurate, complete work.
• Stay organized, manage routine priorities effectively, and follow through on deadlines and commitments.
• Communicate clearly and professionally with members, teammates, and internal partners.
• Use sound judgment to resolve routine issues and know when additional guidance or escalation is appropriate.
• Are comfortable learning lending procedures, systems, regulatory requirements, and new ways of working.
• Can balance member service, quality, compliance, productivity, and growth expectations without losing sight of the member's needs.

Must-Have Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills with the ability to accurately review and process documentation.
• Strong communication and interpersonal skills with the ability to collaborate effectively with borrowers, colleagues, and internal stakeholders.
• Ability to work effectively in a team environment, follow guidance, manage routine workload, adapt to changing priorities, and escalate issues appropriately.
• Commitment to confidentiality, integrity, professionalism, accuracy, and member-focused service.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Ability to learn and effectively use loan-origination and document-management systems required for the position.

Preferred Qualifications

• Previous experience in banking, lending, or financial services.
• Notary and NMLS credentials.

The Opportunity

This is a foundational Lending Experience role for someone who enjoys detailed work, clear follow-through, and helping loans move forward. On any given day, you may review documentation, update a loan file, contact a borrower about an outstanding item, coordinate with an underwriter, identify an appropriate product opportunity, or work through a processing issue with a senior team member. For the right person, that variety offers an opportunity to build deeper lending expertise while making a visible contribution to the member experience and department results.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Employment Type: Full-time

Salary Range: $25.00 - $30.00 per hour 

Work Environment / Schedule: Centralized Lending Experience processing in a standard office environment.

Dutch Point Credit Union is an equal opportunity employer.

Be the Trusted Guide Members Count On—Wherever They Bank

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Call Center Member Experience Consultant II working in the eBranch, you will provide outstanding service through the contact center—including phone, interactive teller machine (ITM), email, and text messaging—while processing transactions, supporting account needs, recommending appropriate financial solutions, and developing proficiency in consumer loan origination.

Why This Role Matters

Members rely on the eBranch for both everyday transactions and important financial decisions. You’ll build relationships by listening carefully, providing clear and accurate guidance, resolving questions and concerns, and connecting members with products and services that support their financial goals—without requiring an in-person branch visit.

What You’ll Own

• Provide friendly, efficient, and accurate service through the contact center, including phone, ITM, email, and text messaging, while maintaining a professional and welcoming member experience.
• Process contact center and ITM virtual teller transactions, including account inquiries, fund transfers, payments, deposits, withdrawals, and loan payments, with precision and attention to detail.
• Educate members about financial products and services, explain features and benefits, identify needs, and confidently recommend solutions that support their financial goals.
• After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans; explain options, support the application process, and collect required documentation in accordance with lending policies and procedures.
• Address and resolve member questions and issues by providing thorough, accurate information and practical solutions that enhance the member experience.
• Promote credit union products and services, identify opportunities to deepen member relationships, contribute to eBranch sales goals, and actively seek referrals that support membership growth.
• Follow all policies, procedures, regulatory requirements, BSA and OFAC requirements, and security standards to maintain compliance and operational integrity.
• Stay current on contact center systems, ITM technology, financial products, services, policies, procedures, and industry developments; participate in team meetings and training and support a positive eBranch environment.

What Success Looks Like

Members receive friendly, accurate, and timely service across phone, ITM, email, and text interactions. You process transactions and requests with minimal errors, resolve concerns effectively, identify opportunities to meet members’ financial needs, contribute to eBranch sales and referral goals, maintain compliance, and support a positive and productive team environment.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication across contact center channels.
• Thrive in a fast-paced environment while managing phone, ITM, email, and text interactions accurately and efficiently.
• Listen for member needs and confidently recommend products and services that align with their financial goals.
• Take ownership of member questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and remain committed to continuous learning, including the development of consumer loan origination skills.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience in a contact center environment.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications, banking software, contact center systems, and ITM technology.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience providing service through multiple contact center channels, including phone, ITM, email, or text messaging.

The Opportunity

This position is designed for a financial services professional who is ready to support a broad range of members independently through the eBranch. You will combine transaction processing, account support, relationship-building, product recommendations, issue resolution, and the development of consumer-lending expertise to strengthen membership and contribute to eBranch success.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Work Arrangement: Onsite, contact center-based position.

Employment Type: Full-time position; schedule may include evenings and weekends based on contact center hours.

Salary Range: $22.00 - $27.00 per hour

Work Environment: This position operates in a standard office and contact center environment, assisting members via phone, ITM, email, and text messaging. The role requires regular use of banking software, contact center systems, and ITM technology.

Dutch Point Credit Union is an equal opportunity employer.

Please apply today! Submit your résumé to: [email protected].