Careers

Be the point where systems run smarter.

At Dutch Point Credit Union, the technology behind the scenes matters just as much as the experience in front of it.

Our core systems power everything — from member transactions to lending, reporting, and daily operations. We’re looking for a Core Solutions Analyst who can help keep those systems running smoothly while continuously looking for ways to make them better.

This is a role for someone who enjoys solving problems, improving processes, and being the person others count on when systems need attention.

Why This Role Matters

Keeping Things Moving

You’ll help maintain the systems that support the day-to-day operations of the credit union — ensuring accuracy, reliability, and consistency.

Turning Problems Into Solutions

From troubleshooting issues to configuring enhancements, you’ll help teams across the organization work more efficiently and with less friction.

Progress Behind the Scenes

The work you do may happen behind the curtain, but its impact is felt everywhere — improving workflows, reducing disruptions, and helping employees better serve members.

What You’ll Step Into

You’ll support and help optimize the Symitar core banking system and related technologies that power the credit union.

Your work will include:

• Supporting system administration, configurations, updates, and enhancements
• Troubleshooting issues and identifying practical solutions
• Building and modifying PowerOn programs to support business needs
• Managing document mapping processes and batch jobs
• Supporting system-connected devices and operational technologies across the organization

You’ll also help improve workflows, reduce manual processes, and support ongoing system performance and reliability.

What You’ll Do

You’ll take what’s complex and make it work better.

• Support the daily administration and maintenance of the Symitar core banking system
• Configure system settings, updates, reports, and operational changes
• Troubleshoot issues, identify root causes, and coordinate with vendors when needed
• Support testing and deployment of system updates and enhancements
• Help improve system-related processes across departments
• Assist with automation, batch processing, and system integrations
• Provide reliable support that helps teams stay productive and moving forward

How You’ll Work

This role requires strong follow-through, curiosity, and problem-solving.

You’ll manage competing priorities, collaborate across teams, and help keep momentum moving while balancing both day-to-day needs and larger improvements.

Success in this role comes from staying organized, thinking critically, and being proactive when opportunities for improvement arise.

What You Bring

You’ve built experience working with core systems and enjoy finding smarter ways to solve problems.

• 3+ years of experience in a Jack Henry Symitar environment
• Hands-on experience with PowerOn programming, system configuration, and batch processing
• Experience supporting production systems and resolving issues in real time
• Bachelor’s degree in Computer Science, Information Systems, or related field — or equivalent experience
• Strong troubleshooting, organization, and communication skills
• Ability to prioritize effectively and adapt in a fast-moving environment

Experience with MeridianLink, automation initiatives, SQL, Power BI, or working within a credit union or financial institution is a plus.

What You Can Expect

• A role with meaningful impact across the organization
• Opportunities to improve systems and help shape smarter processes
• A collaborative, practical team environment
• Full benefits including Health, Dental, Vision, EAP, 401(k) with match, PTO, and more
• Free parking and flexibility based on business needs

Help keep what matters moving. Improve what comes next. Be the point where systems work better.

Please apply today! Submit your résumé to: [email protected].

We’re looking for a Senior Member Experience Consultant to help lead service excellence in our Middletown and Niantic locations.

Step Up Your Purpose. Lead with Impact.

Are you ready to elevate member service to the next level—and mentor others to do the same? Dutch Point Credit Union is looking for a Senior Member Experience Consultant (SR. MXC) to play a key role in shaping how we serve our members—through expert guidance, empathetic support, and a leadership mindset.

This role will support our Middletown and Niantic branch locations—offering you variety in your work, growth in your career, and the chance to make meaningful connections at every point.

Why This Role Matters

Leadership in Action

You won’t just serve members—you’ll guide others in how to serve them better. You’ll:

• Resolve complex member situations with confidence and care.
• Provide expert advice across a range of financial needs—from loans to long-term goals.
• Mentor and uplift other team members, sharing knowledge and best practices.

Financial Empowerment, Elevated

You're not here to sell—you’re here to support. This role is about:

• Delivering personalized guidance that empowers members to take charge of their financial lives.
• Offering real-world tools and education—like budget coaching and savings strategies—to build financial wellness.

Innovation Meets Heart

You'll collaborate across departments to improve how we serve and connect. Expect to:

• Champion continuous improvement in processes and service delivery.
• Help shape experiences that feel personal, seamless, and consistently excellent.

Growth and Meaningful Work

In this branch-based role, you’ll build strong relationships with your team and members while developing a deep understanding of the community’s needs—strengthening your skills and making a real impact every day.

What You Bring

• At least 3 years in a member services or financial consulting role.
• Experience resolving complex issues and supporting team performance.
• FiCEP/CCUFC certification (or willingness to complete within 6 months).
• A passion for service, a drive to mentor, and a commitment to financial wellness.

What We Offer

• A supportive, growth-focused environment rooted in trust and community.
• Full benefits including Health/Dental/Vision, matching 401K, paid time off, and more.
• Free parking and a collaborative culture that celebrates success and innovation.

Be the point where service meets leadership. Apply today and join a credit union where your expertise creates impact—every day, at every location.

Submit your résumé to: [email protected].

Are you passionate about creating exceptional experiences and making a difference in your community? At Dutch Point Credit Union, we’re more than a financial institution—we’re a point of pride for the members we serve.

As a Member Experience Consultant II, you’ll be at the heart of our mission to Educate. Serve. Delight. You’ll play a vital role in connecting members with the right solutions, delivering seamless service, and helping them achieve their financial goals—all while enjoying a workplace that values your growth and success.

What You’ll Do:

• Be a Member Champion: Welcome members warmly, address their needs with precision, and ensure they leave delighted.
• Solve Complex Problems: Handle detailed inquiries, process transactions, and assist with loan origination to guide members on their financial journey.
• Be a Trusted Advisor: Educate members on our products and services, recommending personalized solutions to meet their goals.
• Collaborate & Contribute: Support branch goals, share ideas, and work as part of a dynamic, motivated team.
• Embrace Growth: Stay ahead of the curve with ongoing training and skill development to continuously enhance your expertise.

What We’re Looking For:

• A positive, can-do attitude with a strong focus on customer service excellence.
• Experience in banking or financial services, with a passion for helping people.
• A knack for problem-solving, driving results, and fostering meaningful connections.
• Tech-savvy skills and adaptability in a fast-paced environment.

Why Dutch Point?

• Competitive pay
• Flexible schedule: Full-time and part-time opportunities, including Saturdays.
• Outstanding benefits: 401(k) matching, health/dental/vision insurance, tuition reimbursement, paid time off, and more.
• A mission-driven culture: Rooted in values like Commitment, Courage, Respect, Social Responsibility, and Transparency, we’re dedicated to making a lasting impact on the lives of our members, employees and communities.

Make a Lasting Impact with Us

At Dutch Point Credit Union, we believe in creating enduring positive change—for our members, our colleagues, and our communities. By joining our team you’ll embody our mission. If you’re ready to share your talents, embrace challenges, and build relationships rooted in shared values, we’d love to hear from you.

Apply today and become part of a purpose-driven organization making a difference that matters.

Please apply today! Submit your résumé to: [email protected].

Be the point behind every great member experience.

When members think about great service, they usually remember the person who helped them. What they don't always see are the people behind the scenes who make that experience possible.

As a Deposit Operations Specialist, you'll be the connection between great operations and great member experiences. You'll partner with teams across the credit union, solve challenges, and provide the support that helps our branches serve members with confidence. While much of your work happens behind the scenes, its impact is felt in every interaction.

What You'll Step Into

No two days in Deposit Operations look exactly alike.

One day you might be researching a complex member account for a branch. The next, you're reviewing IRA transactions, supporting legal requests, completing operational audits, or helping improve a process that makes life easier for your teammates.

If you enjoy work that keeps you thinking, gives you variety, and lets you make a difference beyond your own desk, you'll find plenty of opportunity here. Every day brings new questions to answer, new challenges to solve, and new ways to support the people around you.

What You'll Do

As part of our Deposit Operations team, you'll help ensure our branches and internal teams have the support they need to deliver an exceptional member experience. Along the way, you'll:

• Support member account maintenance, research requests, and operational inquiries
• Assist branch staff by researching issues and communicating with members when needed
• Complete account and operational audits to help maintain quality and compliance
• Support IRA administration, including transaction quality control, death claims, and required minimum distributions
• Process legal and regulatory requests, including tax levies, bank executions, subpoenas, and escheatment activities
• Post payments, maintain member account information, and support other key deposit operations functions
• Collaborate across departments to resolve issues, improve workflows, and strengthen operational processes
• Contribute to knowledge resources and continuous improvement initiatives that help the entire organization succeed

Who You Are

You're someone people rely on.

You enjoy figuring things out, bringing order to complexity, and helping teammates find answers. You take pride in doing work that's thoughtful, dependable, and makes a difference—even when it happens behind the scenes.

You'll thrive in this role if you bring:

• Experience in the financial services industry
• Strong organizational, analytical, and problem-solving skills
• The ability to manage multiple priorities while maintaining a high level of accuracy
• Excellent communication and collaboration skills
• A commitment to professionalism, confidentiality, and continuous improvement
• Working knowledge of IRA products, IRS regulations, and deposit operations is preferred

Why You'll Love Working Here

At Dutch Point, every role contributes to something bigger. We believe the best work happens when people feel supported, trusted, and encouraged to grow. Whether you're building your expertise, sharing ideas, or helping a teammate succeed, you'll be part of a team that genuinely wants to see you thrive.

We offer a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• 401(k) with employer match
• Paid holidays, vacation, and sick time
• Ongoing training and professional development
• A collaborative culture built on respect, service, and continuous growth

Help move our members—and your career—forward.

Join a team where your expertise supports every member experience, your ideas are valued, and your work makes a difference every single day.

We'd love to see what you'll bring to Dutch Point.