Careers

The Opportunity

Dutch Point Credit Union is creating a Service Supervisor role within Lending Experience to lead the day-to-day Service function across telephone and digital response channels. This working supervisor will help employees manage incoming member and branch needs, coordinate work across multiple queues, support escalations, and ensure requests are routed and resolved with clarity, accuracy, and consistent follow-through.

Why This Role Matters Now

Service demand reaches Lending Experience through multiple entry points—including secure messages, email, branch requests, transferred calls, direct incoming calls, and Processing calls that require triage. This role creates clear frontline ownership for coordinating that work while strengthening employee capability, service consistency, response discipline, and the member experience.

What You’ll Lead

• Day-to-day Service workflow across secure messages, emails, branch phone/email requests, transferred calls, and direct incoming calls.
• Processing-call triage, including appropriate prioritization, routing, escalation, and follow-through based on validated operating expectations.
• Service staff performance through clear expectations, coaching, feedback, accountability, training, and development.
• Queue and workload management, including daily prioritization, work allocation, service coverage, and response expectations.
• Escalated member and internal-partner requests that require additional judgment, research, coordination, or ownership.
• Quality, documentation, compliance, authentication, confidentiality, and risk-control expectations across Service work.
• Cross-functional coordination with Processing, Servicing, branches, Digital, Accounting, Loss Mitigation, and other Lending Experience partners.
• Service improvement through monitoring of volumes, response times, quality, workflow friction, and recurring member or partner needs.

First-Year Priorities

• Establish clear daily workflow, ownership, routing, and escalation routines across the Service function’s incoming channels.
• Clarify and implement the Processing-call triage process, including decision authority, routing rules, and follow-through expectations.
• Create consistent service and quality expectations for Service staff and reinforce them through coaching, feedback, and performance accountability.
• Strengthen staffing coverage and cross-training so service levels can be maintained across changing volumes and priorities.
• Improve visibility into service demand, response times, backlog, quality, and recurring issues so the team can make practical improvements.
• Strengthen handoffs and coordination across Service, Processing, Servicing, branches, and other Lending Experience partners.

Who Thrives in This Role

The successful candidate is a hands-on people leader who enjoys bringing structure to a fast-moving service environment. This person can balance member needs, employee support, competing queues, quality, and operational requirements while staying calm, clear, and accountable. They are comfortable coaching in the flow of work, making sound routing and escalation decisions, and partnering across teams to move issues to resolution.

What You’ll Bring

• Strong frontline leadership with the ability to set expectations, coach employees, provide feedback, and reinforce accountability.
• Experience managing competing service demands, prioritizing work, and maintaining effective coverage across multiple channels.
• Clear verbal and written communication and the ability to make lending or servicing information understandable for members and internal partners.
• Sound judgment, problem solving, accuracy, confidentiality, and follow-through in a regulated financial-services environment.
• Working knowledge of consumer lending and servicing processes sufficient to triage requests and coordinate the right resources.
• Comfort using service, quality, volume, and workflow information to guide daily decisions, coaching, and improvement.

Qualifications

• High school diploma or equivalent required; associate’s degree in business, finance, or a related field preferred.
• Relevant experience in member service, lending, loan servicing, contact center/service-center operations, or a comparable financial institution environment.
• Supervisory, team-lead, coaching, or people-leadership experience appropriate to a frontline supervisor role; exact minimum experience to be validated.
• Credit union or financial institution experience preferred.
• Experience with digital banking platforms, secure messaging, contact-center/service tools, and lending or servicing systems preferred.

Work Environment

This is a full-time, in person, Lending Experience position supporting a multi-channel Service function. The role primarily uses telephone, computer, digital banking, secure messaging, email, lending/servicing, and reporting tools. Schedule flexibility may be required based on service hours, staffing needs, training, or business priorities.

About Dutch Point Credit Union

Dutch Point Credit Union is committed to serving members with care, clarity, and trusted guidance while creating a strong, values-based workplace for employees. This role will help strengthen the leadership, coordination, and service discipline needed to give members and internal partners a responsive, consistent Lending Experience.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Employment Type: Full-time

Salary Range: $31.00 - $37.00 per hour

Work Environment / Schedule: Centralized Lending Experience servicing in a standard office environment.

Dutch Point Credit Union is an equal opportunity employer.

We’re looking for a Senior Member Experience Consultant to help lead service excellence in our Middletown and Niantic locations.

Be the Trusted Expert Members and Teammates Count On

Every member interaction is an opportunity to build trust, solve a problem, and help someone move closer to a financial goal. As a Senior Member Experience Consultant, you will provide comprehensive in-person service across our Middletown and Niantic branches, with assignments determined by staffing and business needs. This flex role requires adaptability and a commitment to delivering a consistent member experience at both locations. You will guide members through complex account and consumer-lending needs, coach teammates, and help lead day-to-day branch execution while contributing to the sales, service, and operational goals of each branch you support.

Why This Role Matters

Members rely on us for both everyday banking and important financial decisions. In this senior branch role, you will combine advanced service, lending, relationship-building, operational knowledge, and peer coaching to deliver solutions with confidence and strengthen the overall member experience.

What You’ll Own

• Deliver friendly, accurate, and comprehensive in-person service, including complex transactions, account opening and servicing, account maintenance, and required documentation.
• Serve as a point of escalation for complex or unresolved member concerns, using sound judgment and expertise to achieve timely, positive resolutions.
• Provide needs-based financial consultations and recommend products, services, budgeting approaches, and savings strategies that support members’ goals.
• Guide members through consumer loan origination and closing, including explaining options, evaluating requests within established authority, and reviewing required documentation.
• Coach and mentor Member Experience Consultants by sharing knowledge and reinforcing effective service, sales, referral, accuracy, and compliance practices.
• Provide day-to-day branch leadership support in the manager’s absence by coordinating workflow, assisting with escalations, and helping maintain service, sales, security, and operational standards.
• Support opening and closing duties, cash and negotiable-instrument controls, dual-control procedures, fraud prevention, exception handling, and required audits.
• Collaborate across Retail Sales and Service, Lending, Brand, and Digital to improve member satisfaction, engagement, and consistent service delivery.
• Contribute ideas that improve policies, procedures, efficiency, digital adoption, and the member experience.
• Follow all regulatory, BSA, OFAC, security, confidentiality, and operational requirements.

What Success Looks Like

• Members receive clear, practical solutions and consistently positive service.
• Complex concerns are resolved accurately and within established service expectations.
• Service, sales, referral, accuracy, compliance, and member-experience goals are consistently met or exceeded.
• Team capability improves through effective coaching and knowledge sharing.
• Consumer lending, branch controls, and opening and closing responsibilities are completed accurately and efficiently.
• Process improvements and digital-service education strengthen efficiency and member engagement.
  

Who Thrives Here

You may be a strong fit if you build trust quickly, communicate complex information clearly, take ownership of challenging situations, and enjoy balancing member service, sales, lending, operational responsibilities, and coaching in a fast-paced branch environment. You are dependable, flexible, and comfortable transitioning between multiple locations, adapting quickly to different teams, member needs, and branch workflows.

Must-Have Qualifications

• High school diploma or equivalent.
• At least four years of retail banking or financial-services experience.
• Demonstrated proficiency in branch transactions, account opening and servicing, consumer loan origination and closing, complex member issue resolution, and peer coaching.
• Experience originating real estate loans required. NMLS registration must be current or obtained within the first six months of employment.
• A consistent record of meeting or exceeding service, sales, accuracy, compliance, and member-experience standards.
• Excellent verbal and written communication, analytical, problem-solving, and relationship-building skills.
• Strong knowledge of financial products, credit union operations, and applicable regulations.
• Ability to work collaboratively across teams and support community events and business partnerships.
• Commitment to professionalism, confidentiality, continuous learning, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Bachelor’s degree in business, finance, or a related field.
  CUNA Financial Counseling Certification Program (FiCEP) and CCUFC Designation or willingness to obtain within the first year of employment.
• Experience in business development, networking, and leading community engagement events.
• Previous experience in a senior retail banking, branch leadership, senior banker, or lead member service role.

The Opportunity

This flex position is designed for an experienced financial services professional ready to serve as a trusted senior resource across the Middletown and Niantic branches. You will provide reliable coverage where needed, quickly integrate with each branch team, deepen member relationships, expand your lending and leadership impact, help teammates grow, and contribute directly to branch performance and continuous improvement.

Locations: Flex Role serving Middletown and Niantic, Connecticut branches. Branch assignments will vary based on staffing and business needs. 

Employment type: Full-time; schedule may include evenings and weekends based on branch hours.

Salary Range: $27.00 - $31.00 per hour

Work environment: In-person member interaction, use of digital channels, and branch opening and closing responsibilities. The employee may be designated as a key holder and, when designated, must complete all required security and operational procedures. Branch assignments and schedule changes will be communicated as business needs arise.

Travel: Regular travel between the Middletown and Niantic branches is required, along with reliable transportation and flexibility to adjust assigned locations based on staffing and business needs. Travel to other credit union locations may also be needed based on business needs.

Dutch Point Credit Union is an equal opportunity employer.

Submit your résumé to: [email protected].

Keep the Details Moving. Keep the Member Experience Strong.

A smooth lending experience depends on what happens between application and underwriting: complete documentation, accurate information, clear communication, and consistent follow-through. As our Processing Specialist, Lending Experience, you will help move personal, auto, and credit card loans through the origination process while supporting members, loan officers, underwriters, and internal lending partners.

Why This Role Matters

Processing is where the details come together. This role reduces avoidable delays, errors, and rework by ensuring loan files are complete, system information is accurate, outstanding requirements are followed through, and borrowers and internal partners know what comes next. The role also supports Lending Experience growth by identifying member needs, recommending appropriate solutions, and contributing to established cross-sell, loan-origination, and net-loan-growth expectations.

What You'll Own

• Process personal, auto, and credit card loan applications by gathering and verifying borrower information, income documentation, and other required paperwork.
• Review loan applications and supporting documentation for accuracy, completeness, underwriting requirements, regulatory requirements, and internal policy adherence.
• Enter, maintain, and update loan information accurately in the loan origination system, complete required fields, and ensure documentation is properly organized and indexed.
• Prepare loan files for underwriting review by confirming required documentation is complete, current, and accessible.
• Communicate with borrowers, loan officers, underwriters, and internal partners to request documentation, provide loan-status updates, address routine questions, and coordinate next steps.
• Follow up on missing information and outstanding documentation, manage assigned processing timelines and deadlines, and escalate non-routine or higher-risk issues appropriately.
• Identify member needs and appropriate cross-sell opportunities, recommend and, where authorized, sell relevant credit union and ancillary products within assigned authority.
• Contribute to department loan-origination and net-loan-growth goals through timely processing, product awareness, member-focused conversations, and consistent follow-through.
• Apply lending procedures, confidentiality expectations, internal controls, regulatory requirements, and applicable BSA/AML and OFAC requirements consistently in daily work.
• Participate in training and ongoing development, apply updated guidance to daily work, and identify or raise practical opportunities to improve timeliness, accuracy, file readiness, or reduce rework.

What Success Looks Like

Success means assigned loan files are complete, accurate, organized, and ready for underwriting; loan-origination system information is reliable; outstanding documentation is followed through; and borrowers and internal partners receive timely, professional communication. Processing issues are identified early and escalated appropriately, avoidable errors and rework are minimized, and established cross-sell and lending-growth expectations are supported while maintaining accuracy, compliance, and member fit.

Who Thrives Here

You may be a strong fit if you:

• Notice the details others may miss and take pride in accurate, complete work.
• Stay organized, manage routine priorities effectively, and follow through on deadlines and commitments.
• Communicate clearly and professionally with members, teammates, and internal partners.
• Use sound judgment to resolve routine issues and know when additional guidance or escalation is appropriate.
• Are comfortable learning lending procedures, systems, regulatory requirements, and new ways of working.
• Can balance member service, quality, compliance, productivity, and growth expectations without losing sight of the member's needs.

Must-Have Qualifications

• High school diploma or equivalent.
• Strong attention to detail and organizational skills with the ability to accurately review and process documentation.
• Strong communication and interpersonal skills with the ability to collaborate effectively with borrowers, colleagues, and internal stakeholders.
• Ability to work effectively in a team environment, follow guidance, manage routine workload, adapt to changing priorities, and escalate issues appropriately.
• Commitment to confidentiality, integrity, professionalism, accuracy, and member-focused service.
• Proficiency in Microsoft Excel, Word, Outlook, and Teams.
• Ability to learn and effectively use loan-origination and document-management systems required for the position.

Preferred Qualifications

• Previous experience in banking, lending, or financial services.
• Notary and NMLS credentials.

The Opportunity

This is a foundational Lending Experience role for someone who enjoys detailed work, clear follow-through, and helping loans move forward. On any given day, you may review documentation, update a loan file, contact a borrower about an outstanding item, coordinate with an underwriter, identify an appropriate product opportunity, or work through a processing issue with a senior team member. For the right person, that variety offers an opportunity to build deeper lending expertise while making a visible contribution to the member experience and department results.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Employment Type: Full-time

Salary Range: $25.00 - $30.00 per hour 

Work Environment / Schedule: Centralized Lending Experience processing in a standard office environment.

Dutch Point Credit Union is an equal opportunity employer.

Be the Trusted Guide Members Count On—Wherever They Bank

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Call Center Member Experience Consultant II working in the eBranch, you will provide outstanding service through the contact center—including phone, interactive teller machine (ITM), email, and text messaging—while processing transactions, supporting account needs, recommending appropriate financial solutions, and developing proficiency in consumer loan origination.

Why This Role Matters

Members rely on the eBranch for both everyday transactions and important financial decisions. You’ll build relationships by listening carefully, providing clear and accurate guidance, resolving questions and concerns, and connecting members with products and services that support their financial goals—without requiring an in-person branch visit.

What You’ll Own

• Provide friendly, efficient, and accurate service through the contact center, including phone, ITM, email, and text messaging, while maintaining a professional and welcoming member experience.
• Process contact center and ITM virtual teller transactions, including account inquiries, fund transfers, payments, deposits, withdrawals, and loan payments, with precision and attention to detail.
• Educate members about financial products and services, explain features and benefits, identify needs, and confidently recommend solutions that support their financial goals.
• After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans; explain options, support the application process, and collect required documentation in accordance with lending policies and procedures.
• Address and resolve member questions and issues by providing thorough, accurate information and practical solutions that enhance the member experience.
• Promote credit union products and services, identify opportunities to deepen member relationships, contribute to eBranch sales goals, and actively seek referrals that support membership growth.
• Follow all policies, procedures, regulatory requirements, BSA and OFAC requirements, and security standards to maintain compliance and operational integrity.
• Stay current on contact center systems, ITM technology, financial products, services, policies, procedures, and industry developments; participate in team meetings and training and support a positive eBranch environment.

What Success Looks Like

Members receive friendly, accurate, and timely service across phone, ITM, email, and text interactions. You process transactions and requests with minimal errors, resolve concerns effectively, identify opportunities to meet members’ financial needs, contribute to eBranch sales and referral goals, maintain compliance, and support a positive and productive team environment.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication across contact center channels.
• Thrive in a fast-paced environment while managing phone, ITM, email, and text interactions accurately and efficiently.
• Listen for member needs and confidently recommend products and services that align with their financial goals.
• Take ownership of member questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and remain committed to continuous learning, including the development of consumer loan origination skills.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience in a contact center environment.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications, banking software, contact center systems, and ITM technology.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience providing service through multiple contact center channels, including phone, ITM, email, or text messaging.

The Opportunity

This position is designed for a financial services professional who is ready to support a broad range of members independently through the eBranch. You will combine transaction processing, account support, relationship-building, product recommendations, issue resolution, and the development of consumer-lending expertise to strengthen membership and contribute to eBranch success.

Work Location: Dutch Point Corporate Office, 195 Silas Deane Highway, Wethersfield, CT

Work Arrangement: Onsite, contact center-based position.

Employment Type: Full-time position; schedule may include evenings and weekends based on contact center hours.

Salary Range: $22.00 - $27.00 per hour

Work Environment: This position operates in a standard office and contact center environment, assisting members via phone, ITM, email, and text messaging. The role requires regular use of banking software, contact center systems, and ITM technology.

Dutch Point Credit Union is an equal opportunity employer.

Please apply today! Submit your résumé to: [email protected].

Be the Trusted Guide Members Count On

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Member Experience Consultant II, you will provide comprehensive in-person branch service, handle transactions and account needs, recommend appropriate financial solutions, and support consumer loan origination while contributing to branch sales and operational goals.

Why This Role Matters

Members visit our branches for everything from everyday transactions to significant financial decisions. You’ll build relationships by understanding each member’s needs, providing straightforward guidance, addressing questions and concerns, and connecting them with products and services that support their financial goals.

What You’ll Own

• Provide friendly, efficient, and accurate in-person service while welcoming members, managing lobby flow, and maintaining a professional branch environment.
• Process deposits, withdrawals, loan payments, account inquiries, and other daily transactions with precision and attention to detail.
• Open and close accounts, complete service requests, and ensure required documentation is accurate and complete.
• Understand member needs and recommend appropriate financial products and services that support their goals while contributing to branch sales and referral expectations.
• Promote and educate members about digital services and help them use available banking tools confidently.
•  After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans. Explain available options, support members throughout the application process, and collect required documentation.
• Address and resolve member questions and issues with thorough, accurate information and sound judgment, and actively seek member referrals to support membership growth.
• Support branch operations and team goals by staying current on products, policies, procedures, and technology; completing opening and closing duties as assigned; and following regulatory, BSA, OFAC, security, and operational requirements.

What Success Looks Like

Members receive friendly, accurate service and practical solutions across transactions, account needs, digital banking, and consumer lending. You consistently identify opportunities to deepen member relationships, support branch growth goals, minimize errors and compliance issues, and contribute to a positive, productive branch environment.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication.
•  Thrive in a fast-paced branch environment while providing account assistance, processing transactions, solving problems, and building member relationships.
• Listen for member needs and confidently recommend products and services that align with their financial goals.
• Take ownership of questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and stay committed to continuous learning and skill development.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications and banking software.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination and closing experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience delivering branch-based service that includes account opening and servicing, sales or referrals, digital-service education, and operational responsibilities.

The Opportunity

This position is designed for a financial services professional who is ready to independently support a broad range of members' needs in the branch. You will combine everyday service, relationship-building, account support, product recommendations, and the development of consumer-lending expertise to strengthen membership and contribute to branch success.

Work Location: Middletown, Connecticut Branch.

Work Arrangement: Onsite, branch-based position.

Employment Type: Full-time position; schedule may include evenings and weekends based on branch hours.

Salary Range: $22.00 - $27.00 per hour

Work Environment / Travel: This position requires regular in-person member interaction, use of digital channels, and branch opening and closing responsibilities. The employee may be designated as a key holder and, when designated, must complete all required security and operational procedures. Any travel between credit union locations will be communicated as needed.

Dutch Point Credit Union is an equal opportunity employer.

Submit your résumé to: [email protected].

Be the Trusted Guide Members Count On

Every member interaction is an opportunity to make banking easier, build trust, and help someone move closer to a financial goal. As a Flex Member Experience Consultant II, you will provide comprehensive in-person service across multiple branches in the Greater Hartford area based on staffing and business needs. You will handle transactions and account needs, recommend appropriate financial solutions, and support consumer loan origination while contributing to the sales, service, and operational goals of each branch you support.

Why This Role Matters

Members visit our branches for everything from everyday transactions to significant financial decisions. You’ll build relationships by understanding each member’s needs, providing straightforward guidance, addressing questions and concerns, and connecting them with products and services that support their financial goals.

What You’ll Own

• Provide friendly, efficient, and accurate in-person service while welcoming members, managing lobby flow, and maintaining a professional branch environment.
• Process deposits, withdrawals, loan payments, account inquiries, and other daily transactions with precision and attention to detail.
• Open and close accounts, complete service requests, and ensure required documentation is accurate and complete.
• Understand member needs and recommend appropriate financial products and services that support their goals while contributing to branch sales and referral expectations.
• Promote and educate members about digital services and help them use available banking tools confidently.
• After demonstrating proficiency, guide members through consumer loan origination, excluding real estate loans. Explain available options, support members throughout the application process, and collect required documentation.
• Address and resolve member questions and issues with thorough, accurate information and sound judgment, and actively seek member referrals to support membership growth.
• Support branch operations and team goals by staying current on products, policies, procedures, and technology; completing opening and closing duties as assigned; and following regulatory, BSA, OFAC, security, and operational requirements.

What Success Looks Like

Members receive consistent, friendly, and accurate service regardless of the branch you support. You adapt quickly to different teams, member needs, and branch workflows, providing practical solutions across transactions, account services, digital banking, and consumer lending. You identify opportunities to deepen member relationships, support branch growth goals, minimize errors and compliance issues, and contribute positively wherever coverage is needed.

Who Thrives Here

You may be a strong fit if you:

• Build trust through friendly, professional service and clear communication.
•  Thrive in a fast-paced branch environment while providing account assistance, processing transactions, solving problems, and building member relationships.
•  Listen for members' needs and confidently recommend products and services that align with their financial goals..
• Take ownership of questions and issues, using sound judgment to reach accurate and timely resolutions.
• Adapt to changing member needs, policies, procedures, systems, and technology.
• Work collaboratively with teammates and stay committed to continuous learning and skill development.
• Be dependable, flexible, and comfortable transitioning among multiple branches, teams, and operating environments.

Must-Have Qualifications

• High school diploma or equivalent.
• Two to four years of retail banking or financial services experience.
• Strong communication, interpersonal, problem-solving, and relationship-building skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment and deliver accurate, member-focused service.
• Basic knowledge of financial products and services and the ability to identify member needs and recommend appropriate solutions.
• Proficiency in computer applications and banking software.
• Commitment to professionalism, accuracy, compliance, confidentiality, and Dutch Point Credit Union Member Service Standards.
• Ability to complete annual BSA training and follow BSA- and OFAC-related policies and procedures.

Preferred Qualifications

• Associate degree in business, finance, or a related field.
• Loan origination and closing experience, or willingness and ability to develop proficiency within the first year of employment.
• Experience delivering branch-based service that includes account opening and servicing, sales or referrals, digital-service education, and operational responsibilities.

The Opportunity

This flex position is designed for a financial-services professional who is ready to support a broad range of members' needs independently at multiple branches. You will provide reliable coverage where needed, quickly integrate with different branch teams, and combine everyday service, relationship-building, account support, product recommendations, and developing consumer-lending expertise to strengthen member relationships and contribute to success across the Greater Hartford branch network.

Work Location: Flex role serving multiple Dutch Point Credit Union branches throughout the Greater Hartford area. Branch assignments will vary based on staffing and business needs.

Work Arrangement: Onsite, branch-based flex position requiring the ability to report to different assigned branch locations.

Employment Type: Full-time position; schedule may include evenings and weekends based on branch hours.

Salary Range: $24.00 - $28.00 per hour

Work Environment / Travel: This position requires regular travel among assigned credit union branches in the Greater Hartford area, reliable transportation, and flexibility to adjust locations based on staffing and business needs. The role includes frequent in-person member interaction, use of digital channels, and branch opening and closing responsibilities. The employee may be designated as a key holder and, when designated, must complete all required security and operational procedures. Branch assignments and schedule changes will be communicated as business needs arise.

Dutch Point Credit Union is an equal opportunity employer.

Submit your résumé to: [email protected].