Zelle®

If you have already enrolled with Zelle®, you do not need to take any further action. The money will move directly into your Dutch Point Credit Union account, typically within minutes¹.

If you have not yet enrolled with Zelle®, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Dutch Point Credit Union.
3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.

Zelle® is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor².

Since money is sent directly from your bank account to another person’s bank account within minutes¹, Zelle® should only be used to send money to people you trust.

Neither Dutch Point Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

It’s easy — Zelle® is already available within the Dutch Point Credit Union mobile banking app! Check your app or sign-in online and follow a few simple steps to enroll with Zelle® today.

As of March 31, 2025, all users must be enrolled through one of the more
than 2,200 banks and credit unions that offer Zelle^® in order to send and
receive money. You can find a full list of participating banks and credit unions live with Zelle^® at Zellepay.com.

If their bank or credit union is not listed, we recommend you use another payment method at this time.

When you enroll with Zelle® through the Dutch Point Credit Union app, your name, your financial institution’s name, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle® looks up the email address or mobile number in its “directory” and notifies us of the incoming payment. We then direct the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle®, the sender's and recipient’s bank or credit union accounts must be based in the U.S.

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank or credit union account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, call or text us at 860-563-2617 so we can do our best to help you.

Money sent with Zelle® is typically available to an enrolled recipient within minutes¹.

If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes¹.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the right email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please call or text us at 860-563-2617 for assistance.

Keeping your money and information safe is a top priority for us. When you use Zelle® within the Dutch Point Credit Union mobile app, your information is protected with the same technology we use to keep your accounts safe.

Yes! They will receive a notification via email or text message.

If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Dutch Point Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call or text us at 860-563-2617 and ask us to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled to your desired account here so you can use it for Zelle®.

Once your email address or U.S. mobile phone number is moved, it will be connected to your Dutch Point Credit Union account so you can start sending and receiving money with Zelle®.

Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your mobile banking app using just their email address or U.S. mobile number.

Neither Dutch Point Credit Union, nor Zelle®, offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.