Online Banking

Secure Access Codes are used as a level of authentication. You will be asked to receive and enter a Secure Access Code when you attempt certain transactions in Digital Banking. Codes can be sent via text or phone call. Secure Access Codes are only valid for a short period of time and will expire if not entered within that timeframe. 

FRAUD ALERT: Scammers are pretending to be from Dutch Point and calling or texting asking for sensitive information. We will never call you and ask for your card number or PIN, or your Digital Banking Login ID, password, Secure Access Code, or ask for remote access to your device. If you receive a call and are asked for your sensitive information, PLEASE DO NOT GIVE IT OUT.

Accurate contact information is necessary in order to receive your Secure Access Code. If you are unable to enroll in Digital Banking due to inaccurate contact information being presented, please contact the credit union during normal business hours at 860-563-2617.

During the login process you will be asked if you would like to register your device. If you are using a home computer or other personal device, you can choose Register Device so you do not have to enter a Secure Access Code every time you log in. If you are using a shared device or public computer, we recommend you choose Do Not Register Device to keep your security preferences intact.

Once logged in, click on Profile & Settings » Security Preferences » Secure Delivery. In this area you can modify or delete existing contact points to receive Secure Access Codes, as well as add new contact phone numbers. Click the check mark to save your changes.

Your device must be enabled to allow cookies in order to register your device. Please review your browser settings to be sure your device can accept cookies. You may also need to review your internet security software settings and add “secure.dutchpoint.org” to your list of trusted sites. 

Secure Access Codes sent by text message will come from 864-34. We recommend you save this number in your contacts so you know the message is coming from Dutch Point. Please do not reply to text messages sent from this number. If you need to contact us, please call 860-563-2617 or submit an online contact form.

Secure Access Codes sent by phone call will come from 800-842-1778.

From the home screen, click on an account tile to see that account’s transaction history. Click on the Details tab to see account details, including the primary member name on the account, any prior nicknames, and payoff amounts for certain loans.

Directly from the home screen you can also click on the Options button on each account tile (three vertical dots in the top right corner of each tile). From there you can click on View Activity to see your transaction history, or click on Details to see important information about your account.

From the home screen, click on an account tile. Click on the Options button within the account (three vertical dots in the upper right area of your screen), then click Print. The button immediately to the left of the Options button can be clicked to begin the transaction export process. You can export transaction history into different file formats, including Microsoft Excel and OFX, Quicken, and QuickBooks.

From the home screen, click on the Transfers button in the left navigation menu. Click on one of the following options:

• Click on Between my Accounts to transfer money between your accounts.
• Click on Loan Payments to make a quick and easy loan payment. Once you choose the loan you want to pay, you’ll be presented with additional loan details, including your current balance, payoff amount, monthly payment information, and next due date.
• Click on To Any DPCU Account to transfer money to another Dutch Point member’s account. You will need to know the other member’s account number, their four-digit Share or Loan ID, and the first three letters of their last name.
• You also have the ability to link an account at another financial institution to your Dutch Point account. Click on Add External Account to enter in your account information. A series of micro deposits will be sent to the other financial institution (typically within 5 business days). Once you receive your micro deposits, log back in to Digital Banking and navigate to Transfers » Verify External Accounts to enter in your micro deposit amounts and finalize your external account setup. 

From the home screen, click on the Bill Pay button in the left navigation menu to be taken to the existing Bill Pay platform. We have also integrated a faster and simpler version of Bill Pay into our new platform, which can be accessed by clicking on the Bill Pay button in the right navigation menu.

Bill payer is a versatile program that allows you to:

• Pay almost anyone for free from your checking account
• Schedule payments in advance, both one-time and recurring payments
• Add, modify and delete payees quickly and easily
• Use the Bill Payer chat feature to get your questions answered quickly
   

Here are some helpful tips for using Bill Payer:

• Bill payments are processed at approximately 3:00 pm EST Monday through Friday
• Always make sure you have available funds in your account to cover payments
• Provide accurate payment instructions, correct account numbers, etc.
• Be sure to record your payments and payment dates in your checkbook
• Your account balance will not change by scheduling future bills. Your account will not be debited until the scheduled pay date
• Allow several days for your payment to arrive, especially over weekends and holidays

The Online Activity Center is a centralized location for you to view all transactions you have completed in Digital Banking. Review individual transactions underneath the Single Transactions tab. Look under the Recurring Transactions tab for transactions you have set up in Digital Banking to occur on a recurring basis. Click on the Deposited Checks tab to view checks you have deposited in our mobile app.

Are you tired of updating your subscription services separately every time your card number changes? CardSwap allows you to update your preferred method of payment for all your favorite digital services, like Netflix, Amazon, and more* - all at the same time, and all in the same place. This makes new or expired cards easier to manage, saving you time and hassle!

*None of the listed companies are associated with, sponsor, or endorse this product.

It's easy to set up CardSwap:

• Click on the Account Services button in the left navigation menu, then click on CardSwap.
• Choose the participating online services you would like to link to CardSwap, then click the Next Step button in the top right corner of your screen.
• Enter your DPCU Debit or Credit Card information and click the Verify Card button.
• Fill in your login information for each subscriber service you selected and click the Verify button.
• Click the Continue button to complete the card linking process. It can take up to 24 hours for your card information to update with selected subscriber services.

You are unable to add digital services not listed in CardSwap at this time, but more companies are being added every day! There are more than 50 digital services available to link to CardSwap today. Be sure to check back often to see if additional services have been added.

You must be using a computer that has:

• Microsoft Windows 10 or Mac OS X 10.10.
• Available browser updates applied for improved security that provide anti-virus and spyware protection.
• An internet connection with a minimum of 1 Mbps download speed.

We support the current and previous versions of the following internet browsers:

• Google Chrome
• Firefox
• Microsoft Edge
• Safari

Updating a browser works differently for each one. Here are some easy instructions for each browser listed above. 

Google Chrome

1. Open the Google Chrome browser
2. Click the Customize and Control Google Chrome button in the top right corner of the browser window (three vertical dots)
3. Click on Help in the drop-down menu, then select About Google Chrome
4. The page that appears will automatically check for an available browser update, or show you that your browser is up to date with the most current version. If an update is available, an Install button will appear. Click the Install button and follow the prompts to update your browser.

Firefox

1. Open the Firefox browser
2. Click the Open Menu button in the top right corner of the browser window (three horizontal lines)
3. Click on Help in the drop-down menu, then select About Firefox
4. The pop-up that appears will automatically check for an available browser update, or show you that your browser is up to date with the most current version. If an update is available, an Install button will appear. Click the Install button and follow the prompts to update your browser.

Microsoft Edge

Your Microsoft Edge browser will automatically be updated as your computer performs its standard Windows updates.

Safari

1. Open the Apple menu and navigate to the App Store
2. Click the Updates button in the top right corner of the window
3. Find Safari and click Update (or click Update All to install all available Apple updates)

For Apple users, your device must be updated to iOS version 16.0 or higher. For Android users, your device must be updated to Android version 12.0 or higher.
The following mobile operating systems are not compatible with our mobile app:

• Windows Phone
• Blackberry
• Kindle Fire

Your phone or tablet will usually notify you automatically if an operating system update is available. Follow the steps below to check what version of operating system you are using, or to manually update your operating system.

For Apple Users:

• Open the Settings app
• Click on General
• Click on About to see your device’s current software version, or
• Click on Software Update to see if an update is available
• If an update is available, click on Download and Install to complete the update process

For Android Users:

• Open the Settings app
• Click on About Phone or About Tablet (depending on device) to see your device’s current software version, or
• Click on Software Update or System Update (depending on device) to see if an update is available
• If an update is available, click on Install to complete the update process
• Android devices occasionally have different prompts than listed above, refer to your device’s operating manual for additional steps if necessary

Certain areas of Digital Banking require a pop-up window. When you click on one of these navigation items, you may see a yellow bar or other notification at the top or bottom of your browser window warning you that a pop-up has been blocked. If you see this warning, right click on the warning and select “Allow Pop-Ups…” Safari will not prompt for allowing pop-ups, rather you must uncheck the “Block Pop-Up Windows” box under the Safari menu.