Explore current opportunities at Dutch Point Credit Union

Educate.

Serve.

Delight.

Dutch Point Credit Union is a community-based not-for-profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential! We are seeking energetic, enthusiastic individuals to join our team.
We offer competitive compensation, an excellent benefits package, free parking, a pleasant office environment and more!
If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you! Please apply today! Submit your résumé to: [email protected].

Available Positions

This is a full-time position based out of our Newington office.

Dutch Point Credit Union is a community-based not-for-profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential!

We are seeking an energetic, enthusiastic individual with a positive attitude!

This right candidate will display professionalism and provide our members with extraordinary member service. We are looking for a personable, energetic professional to complement our team! This individual must be detail oriented, possess excellent customer service/communication skills, the ability to multi-task, have previous sales experience, and be accurate. Member service and new account experience a plus. Experience in home equity loan origination is desired. The right individual will quickly gain an understanding of the products/services that we offer, including all e-services products.

The Universal Banker’s primary function is to provide credit union members with exceptional service. This position assists members with their banking needs including but not limited to: open new accounts, process loan applications, close loans, handle disputes, and a variety of service request. The Universal Banker’s top priority is building relationships through in-depth financial conversations. Using tools provided, the Universal Banker uncovers financial needs and makes meaningful recommendations to the member. Assisting the Branch Manager in meeting branch goals is another function of the Universal Banker. In addition, the Universal Banker assists the branch by working as a teller and supporting the overall operational functions including ATM and end-of-day branch balancing. This Universal role will serve as the backup to the manager and require keys and codes. All information regarding members and credit union business much be kept in strict confidence.

The Universal Banker must maintain and implement full compliance of policies and procedures as they relate to members and services offered by our credit union. The Universal Banker must fully understand credit union products and services and be able to assist members to use these products and services, and must uphold a cooperative and positive attitude toward members and credit union staff while maintaining a professional appearance and demeanor.

Skills Requirements: Previous Banking and Teller experience, Customer service, Sales, Personal computer experience, Competent in basic keyboarding including numeric keyboard, bilingual skills a plus.

Other Requirements: Work a minimum of two Saturdays a month.

This full time position offers full benefits package, Health/Dental/Vision, matching 401K, paid Holidays, Vacation, Sick. Free Parking, and more!

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you! Please apply today! Submit your résumé to: [email protected].

This is a full-time position based out of our Wethersfield office.

Dutch Point Credit Union is a community-based not-for-profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential!

We are seeking an energetic, enthusiastic individual with a positive attitude!

This right candidate will display professionalism and provide our members with extraordinary member service. We are looking for a personable, energetic professional to complement our team! This individual must be detail-oriented, possess excellent customer service/communication skills, the ability to multi-task, have previous sales experience, and be accurate. Member service and new account experience are a plus. The right individual will quickly gain an understanding of the products/services that we offer, including all e-services products.

Position Summary: Duties include maintaining a highly effective member experience within the product groups at Dutch Point Credit Union. This individual will assist members who engage with the credit union via telephone and digital communication channels. Our Digital communication channels include but are not limited to emails, website contact forms, Digital Banking secure messages, and text/web chat.

This individual will assist members by providing general credit union information, providing consultation and assistance with credit union products and services, opening new accounts, recommending products and services based on member information obtained, and look for cross-selling opportunities through conversations and member account data. All information received regarding members or credit union business must be kept in strict confidence.

Essential Duties and Responsibilities:

  • Receives members and determines the nature of the member's business and either transacts the business or refers the member to a suitable staff member.
  • Provides information concerning the Credit Union services or policies by telephone or by digital communication channels.
  • Cross sells services and asks for the business using consultative sales approach techniques.
  • Has a thorough knowledge of credit union products and services, including full understanding of share products and digital products, and basic understanding of loan products, and is capable of discussing products and services with the member.
  • Has a thorough knowledge of interest rates, how they are computed and disclosed, and is capable of discussing this with the member.
  • Receives and processes member transaction requests.
  • Processes line of credit advances, transfers funds from one account to another, processes Certificates of Deposit, and opens and closes accounts.
  • Has thorough knowledge of operating core teller system.
  • Provides such information as a member may authorize concerning the status of his/her account.
  • Has thorough knowledge of operating Visa system. Provides information as a member may authorize concerning the status of his/her account.
  • Receives and processes payroll deduction, net pay starts, stops and increases, as well as net check allocations.
  • Processes member account/card disputes. Capable of having difficult member conversations to uncover evidence in fraud and/or dispute claims.
  • Assists the eBranch in maintaining essential tracking logs/spreadsheets and performing member account maintenance as needed. May perform other eBranch duties as assigned.
  • Eager to engage and participate in a dynamic team setting.
    Represents the Credit Union at any branch or field location, when required.
  • Perform other duties as may be assigned.

Skills Requirements: Previous banking and call center experience is required. This individual must have excellent phone etiquette and excellent verbal, written, and interpersonal skills. The ability to work in a fast-paced team environment is essential. Bilingual skills are a plus. 

Other Requirements: Work a minimum of two Saturdays a month.

We offer competitive compensation, an excellent benefits package, free parking, a pleasant office environment and more!

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you! Please apply today! Submit your résumé to: [email protected].

This is a part-time position (approximately 25 hours weekly) based out of our Middletown Branch.

Dutch Point Credit Union is a community-based not-for-profit cooperative whose vision is to educate, serve and delight our members and each other. We foster a positive work environment which rewards those that provide exemplary service to our members and our colleagues. We are interested in having talented and motivated individuals join our team. Our quest is to bring out your individual talent to help you realize your full potential!

We are seeking an energetic, enthusiastic individual with a positive attitude!

This right candidate will display professionalism and provide our members with extraordinary member service. This individual must be detail oriented, possess excellent customer service/communication skills, the ability to multi-task, have previous sales experience, and be accurate. Member service and new account experience a plus. The right individual will quickly gain an understanding of the products/services that we offer, including all e-services products.

The MSA/Teller’s primary function is to provide credit union members with exceptional service. This position assists members with their banking needs including but not limited to: cash deposit and withdrawals, check deposit and withdrawals, cashing checks, placing check holds, and responding to basic member service questions. The MSA/Teller’s top priority is building relationships through providing exception service and uncovering member’s needs through financial conversations.

Skills Requirements: Previous teller experience, Customer service, Sales, Personal computer experience, Competent in basic keyboarding including numeric keyboard, bilingual skills a plus.

Other Requirements: Work a minimum of two Saturdays a month.

If your values align with ours and you are ready to make a positive impact within our organization and our membership, we would like to speak with you! We offer competitive compensation, free parking, a pleasant office environment, and more. Please apply today! Submit your résumé to: [email protected].

Credit Union Values

Commitment. Contributing to the betterment of the credit union and committing to the growth of our members, co-workers and ourselves.

Courage. The ability to face and push through challenges that may be outside of our comfort zone. Displaying the willingness to accept, lead and direct change.

Respect. Being thoughtful; to listen to others and consider the effects of words and actions on co-workers and members.

Social Responsibility. Through outreach efforts and partnerships, we promote and advocate for activities that positively impact our communities.

Transparency. We provide truth and clarity in how we conduct business to build strong life-long relationships.

Dutch Point Credit Union - Your vision, our guidance.

Give us a call, text us at 860-563-2617, schedule an appointment, or visit one of our Wethersfield, Newington, Berlin, Bloomfield, Niantic, or Middletown, CT locations to learn more.