News and Announcements

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Visa Debit and Credit Card Automated Fraud Alerts Text Messages

Accelerated. Automated. Your Best Defense Against Fraud.

At Dutch Point Credit Union, we’re serious about protecting you from fraudulent activity on your Debit and Credit Cards. That’s why we’ve strengthened our defenses with a new, automated system that can identify threats faster, notify you sooner and equip you with the tools you need to take immediate action against fraud.

Previously, you would have only received a digital pre-recorded call or a personal call from a live agent if fraud was suspected on your Debit or Credit Card.

The new system allows you to receive Automated Fraud Alerts text messages on your mobile phone.

Our new automated system includes:

  • IMMEDIATE alerts
    When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will first contact you by text to the mobile phone number on file.
  • 2-Way Communication
    You can take action the second you receive your alert – by texting the provided command word; simply follow the instructions to answer questions regarding your recent card activity.
  • Real-Time Support
    Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.

Don’t delay – Log into Digital Banking to review and update your contact information to make sure you receive important fraud alerts for your accounts.

At Dutch Point, it's all about you. We empower you to make financial decisions that are right for you. We pledge to help you meet and exceed your financial goals through all the stages of your life.